This Service Level Agreement outlines expectations regarding service availability and support.

Service Availability

Komado aims to provide reliable services but does not guarantee uninterrupted operation unless explicitly stated in writing.

Maintenance

Planned maintenance may occur and will be scheduled to minimize disruption whenever possible.

Support

Support response times and availability may vary depending on the service provided and agreed scope.

Exclusions

This SLA does not apply to outages caused by external factors, misuse, or events beyond reasonable control.